Refund and Returns Policy
THNDR TCG Refund & Return Policy
Effective Date: 7/10/2025
THNDR TCG is a peer-to-peer collectible card marketplace designed to protect both buyers and sellers. By purchasing through our platform, you agree to the following refund and return policy.
1. Refund Eligibility Before Shipment
Refunds may only be issued before a seller marks the item as “shipped.” If you need to cancel your order, you must request it as soon as possible after purchase. Once the item is marked as shipped, the sale is considered final unless a valid post-shipment issue occurs.
2. Refunds After Shipment – Valid Reasons Only
Refunds after an item has shipped will only be considered under the following circumstances:
The item received is incorrect or missing from the package
The item was damaged inside the packaging
The packaging was inadequate, resulting in damage
The package was stolen after confirmed delivery (proof required)
The seller shipped to the wrong address (based on order confirmation)
Buyers must provide supporting evidence, including:
A video recording of the package being opened
Clear photos of packaging, the item, and any damage
Shipping labels and tracking details
Police or postal documentation in the case of theft
If none of the above are sufficiently proven, the refund request will be denied to protect the seller.
3. Proof Requirement
To qualify for post-shipment refunds, buyers are strongly encouraged to record themselves opening the package. Lack of reliable proof may result in THNDR TCG siding with the seller.
4. Shipping and Address Disputes
Buyers are responsible for providing the correct shipping address at checkout. If an incorrect address was submitted and the item is delivered there, THNDR TCG will not issue a refund.
If the seller ships to an address different from the one on the confirmed order, the seller is responsible and must issue a refund or replacement.
5. Timeline for Refund Requests
Buyers must report issues within 3 calendar days of delivery.
Sellers have 3 calendar days to respond.
If no agreement is reached, THNDR TCG staff will review the dispute and issue a final decision based on evidence provided.
6. Unauthorized Returns
Returns are not permitted without approval. Returning an item without seller authorization, including by refusing the delivery or marking it “Return to Sender,” does not qualify for a refund.
7. Refund Limitations
Sealed products that are opened are not returnable unless the wrong item was sent.
Single cards (singles) cannot be returned due to market changes or buyer’s remorse.
Bulk lots or listings with user-submitted photos are final unless the item received differs materially from the description.
8. Counterfeit Claims
If you suspect you received a counterfeit item:
Contact THNDR TCG within 30 calendar days of delivery
Provide all order and card details
We may request you to send the card for verification
If confirmed counterfeit, a full refund will be issued
Repeated abuse of counterfeit claims may result in account suspension.
9. Resolution Process
If a seller and buyer are unable to resolve a dispute within the allowed timeframe, THNDR TCG will review all available evidence and make a final, binding decision. Sellers are legally obligated to comply with any refund or return decision made by THNDR TCG.